Shipping Policy

Thank you for visiting peonyer.com and shopping here. Below are the terms and conditions that constitute our shipping policy.

Currently, we ship within the United States

Free shipping on all orders

While we will make reasonable efforts to meet the shipping and delivery dates provided by you, we are not responsible for any shipping delays.

Changes to Order

Once your order is confirmed, it cannot be modified. If you want to cancel or return the product, you can visit the Returns and Refunds page and follow the procedures mentioned there.

Item Not Received

If you have successfully placed an order but have not received it, but the tracking status shows that it has been delivered, then you can contact the carrier to find out about the status of the order because once the item is shipped, we have no control over it.

If the problem persists, please send an email to support@peonyer.com and we will do our best to help and resolve the issue as soon as possible.

Sometimes due to technical issues, tracking information is not available. In this case, if you are unable to find your order, please contact us at support@peonyer.com and we will help you resolve the issue as soon as possible. You can visit the Returns and Refunds page to understand the process in case of lost or damaged orders.

Shipping Confirmation and Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. The tracking number will be available within 24 hours.

Phone: +6602298062

Email: support@peonyer.com